Privacy Policy

Effective Date: 15/10/2025

Company: Olive Tree Car Rental L.L.C S.O.C
Address: Office No. 6, P1 / BLOCK 1 – 6I-SH, Dubai Industrial City, Dubai, United Arab Emirates
Email: olivetreecarrental@gmail.com
Phone: +971 50 857 1871
 

1. Purpose

This Privacy Policy explains how Olive Tree Car Rental L.L.C S.O.C (“Olive Tree”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information obtained through our website, booking systems, payment platforms (including Stripe), and rental operations in the United Arab Emirates.

2. Information We Collect

We may collect the following categories of data:

• Identification Data: Name, nationality, date of birth, Emirates ID or passport number, driver’s licence details.
   

• Contact Data: Email address, phone number, and physical address.
   

• Booking & Payment Data: Card information (tokenised via Stripe), billing details, transaction history, and deposit authorisations.
   

• Vehicle & Usage Data: Rental dates, vehicle details, mileage, GPS-based tracking (for theft or loss prevention), and accident reports.
   

• Website Analytics: Cookies, IP address, browser type, and usage patterns to improve user experience.
   

3. How We Use Your Information

Your personal data is used to:

1. Process rental bookings, payments, and security deposits.
    

2. Verify identity and driver eligibility.
    

3. Communicate booking confirmations, invoices, and support updates.
    

4. Manage fines, tolls (Salik), and insurance claims.
    

5. Comply with UAE laws and law-enforcement requests.
    

6. Improve our services and website experience.
    

7. Prevent fraud and protect our vehicles and assets.
    

4. Legal Basis for Processing

Processing is carried out on the following bases:

• Contractual necessity: to perform your rental agreement.
   

• Legal obligation: to comply with UAE regulations.
   

• Legitimate interests: to protect Olive Tree’s property and reduce fraud.
   

• Consent: for marketing communications or optional data uses.
   

5. Data Sharing

We may share limited data with:

• Payment processors (e.g. Stripe) for secure transactions.
   

• Insurance companies and law enforcement agencies in case of accidents or claims.
   

• Service providers supporting IT, marketing, or customer support.
   

• Regulatory authorities where required by law.
   

We never sell or rent your personal data.

6. Data Retention

Personal data is kept only for as long as necessary to fulfil the purposes outlined above and to comply with legal requirements.
Payment details tokenised via Stripe are retained in encrypted form and may be used for authorised charges (e.g. traffic fines or damage fees) under the Card Authorisation consent you provide.

7. Security

We implement reasonable technical and organisational measures to protect data from unauthorised access, loss, or misuse, including encryption and restricted staff access.

8. Your Rights

You may request access to, correction or deletion of your personal data (subject to UAE law) by contacting us at olivetreecarrental@gmail.com.
You may also withdraw consent for marketing emails at any time.

9. International Transfers

Where data is processed or stored outside the UAE (for example by Stripe’s secure servers), it is protected under data-protection agreements consistent with UAE and international standards.

10. Updates

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. The latest version will always be available on our website.

Olive Tree Car Rental L.L.C S.O.C
Dubai Industrial City, Dubai – UAE
📧 olivetreecarrental@gmail.com  📞 +971 50 857 1871